Long-Term Care Ombudsman Services
An ombudsman or "ombuddy" is a person who responds to the concerns of elderly persons or disabled adults who live inlong-term care facilities.
An ombudsman can help residents understand and exercise their rights to good care. Ombudsmen are impartial mediators when they look into situations of concern to residents, and if grounds for a complaint are found, ombudsmen may supply information, suggest solutions, and encourage action or changes on behalf of the residents.
In Montana, the Department of Public Health and Human Services/Senior and Long Term Care Division employs two state long term care ombudsmen, who are responsible for coordinating local certified LTC professionals, field staff and volunteers, and for providing ombudsman services throughout the state.
Services are provided through a network of the state, regional, and local Ombudsmen, along with volunteers. Ombudsmen provide routine visitation, complaint investigation, information and consultation, advocacy for residents’ rights and quality care, educating consumers and providers, and promote resident and family councils in long-term care facilities.
For more information or assistance contact your local Ombudsman at the Council on Aging at 363-5690 or contact:
Dept of Health and Human Services
1-800-332-2272 or (406) 444-4077